Webfoundry

Backup service is included for all shared hosting and reseller hosting customers.

On daily basis, we perform incremental backup of your web files, databases (MySQL, PgSQL, and MSSQL), mailboxes and mail settings regularly to our backup storage. In addition to the daily incremental backup, we also perform a full weekly backup. We guarantee the availability of this backup for the duration of seven days. To conserve space on our backup storage, we do not perform backup of your log files. The log files for the last seven days are stored within your account folder and can be downloaded to your local PC anytime using FTP or File Manager.

Customer may request for backup restore service at any time. Please read our restore service request policy and Terms of Service.

When requested, we will make all attempts to restore customer's data for a fee of €50 per each restore request when it is clear that such restore is requested because of customer's own fault/negligence. For customer's own fault/negligence, we do not guarantee that restore request can be fulfilled, although this has never happened before. Please note that web log files are not backed up so it cannot be restored.

For our own fault/negligence, we will restore customer file(s) free of charge when requested provided that such request is made within seven days after the time the negligence is done. After the seven days, we offer no guarantee that the restore request can be fulfilled. In the rare event that we can not restore customer file(s) while it is clear that the request has been made within seven days after the time the negligence is done, we agree to compensate customer 100% of customer's monthly hosting fee. This compensation will be provided as service credit only and can only be given once in any one-month period.

All restore requests must be submitted by creating a ticket from your HSphere control panel. This is to verify that the irreversible backup restore has been authorized by the account owner and/or administrator.

The following is our cancellation procedure for shared and reseller hosting customers. To cancel an account:

1. Make sure that the account is up to date. We will not cancel an account with negative balance. Account with negative balance will be suspended after one month and terminated after two months. All balance due will be forwarded to collection agency.
2. You need to notify us in writing about your intend to cancel your account 30 days in advance prior to the account renewal date. Otherwise, your account will be renewed for the next billing period and you will be responsible to pay for the next renewal invoice.
3. To verify that the account owner/administrator is the rightful person to make a cancellation request, this written cancellation notification must be requested by sending us ticket from your account control panel. Please login to your control panel and click the "New Trouble Ticket" icon under the "Ticket Section" of your control panel. We will not terminate an account without a ticket confirmation opened from your control panel.
4. Please specify the effective cancellation date (must be at least 30 days prior to the account renewal date).

Please note:

1. Per our Terms Of Service, we will not refund any already paid hosting services. Thus, we will not refund any remainder balance on your account after the cancellation.
2. We will neither provide backup archival nor be responsible for any data loss due to this account cancellation/termination. So please backup your data prior to requesting for an account cancellation/termination.

There are instances that you will need/want to change the email address that receives your invoices.  To accomplish that, do the following:

Yes, you can disable either or both services from your Control Panel.

• Log in to your Control Panel.
• Click Domains under Main
• Click On button next to Mail Service to turn off mail service.
• Click On button next to Web Service to turn off web service.

To add custom CName/A/MX record:

• Log in to your Control Panel.
• Click Domains under Main section.
• Choose the domain if you have more than one.
• Click Edit button next to DNS configuration.

Adding custom A record

• Click the link Add DNS A Record.
• Name: enter the string to map to the web server.
• TTL: set how many seconds will elapse before the record is refreshed in the DNS cache.
• Data: enter the IP of the web server.

NOTE: Please pay attention to $ORIGIN when you add an A record.

Adding custom MX records

• Click the link Add DNS MX Record.
• In the case of MX records, the Data field contains the preference and the mail domain name. If you leave the Name field blank, all mail will be redirected for this zone.
• To add an MX record for the base domain, leave the Name field empty.

NOTE: Please pay attention to $ORIGIN when you add a MX record.

Adding custom CNAME records

• Click the link Add DNS CNAME Record.
• In the case of CNAME records, the values have the same format as in the A record with the exception of the Data field.
• In the Data field you have to enter the name of the server to which you are creating the alias record.

NOTE: Please pay attention to $ORIGIN when you add a CNAME record.

Removing any records

To remove any of the records, simply click the trash-bin icon next to the record. Once the page refresh, the record will be deleted.

To create a domain alias:

1. Login to the control panel at, https://cp.webfoundry.be/
2. Click the Domains icon.
3. Click the green arrow icon next to Add new domain.
4. Choose the right option to add the domain.  For example, if the domain is already registered with other registrar, and you do not need to transfer the registration, then choose Host Existing Site.
5. Enter your new domain into the Domain name field, and click the submit button.
6. On the Options step, for Web options, select Alias to existing hosting domain, and choose the domain from the drop-down list.
7. If you want to set up the mail alias as well, then do the same for Mail options.
8. When you are finished, click the submit button.

Automatic DNS Configuration:If you will not be using our name servers, you may uncheck this box. However, if the domain will make usage of our name servers, or may in the future it's best to leave it checked.

You can register a new domain through your control panel.

• Log in to your Control Panel (https://cpwebfoundry.be/).
• Click Domains under Main.
• Click Add icon next to Add new domain.
• Under Domain Name Registration type in the domain you'd like to register, and choose the TLD from the drop-down list.
• Click Submit when you are done.
• Next page will tell you whether the domain is available or not. If the domain has been taken, it'll give a message Domain name yourdomain.com already taken, otherwise it will says Domain yourdomain.com is available.
• Click Submit again if it's available.
• On the next page, fill in the necessary information for the new domain.
• When you are done, click Submit

Once you are done, our sysadmin will finish the registration for you. If it is still unavailable after few days, please let us know by opening a trouble ticket from your hosting control panel.

We can only renew a domain that is registered through Fluid Hosting.

• Log in to your Control Panel (https://cpwebfoundry.be/).
• Click Domains under Main.
• Choose the domain you want to renew if you have more than one.
• The row Domain renew mode, click Edit to switch between Manual and Automatic renewal mode.

To renew domain manually:

• Click the Renew domain link next to Domain renew mode.
• Choose how many years you want to have the domain registered, and click Submit to confirm your renewal request.

To configure automatic renewal:

• Click Edit next to Domain renew mode.
• Select Automatic and enter the years to renew the domain for.
• Click Submit to confirm your request.

To transfer means that to have your domain pointing to your website hosted by WebFoundry. This doesn't mean registrar transfer.

To have your website transfer to WebFoundry:

• Add your domain to your WebFoundry account through your Control Panel.
• Then, through your domain's registrar, change your domain's nameservers to:
  
  
  ns.webfoundry.be
  ns1.webfoundry.be
  
  
• It will take about 24-72 hours for the domain to be available around the world.

Some ISP may update their DNS faster than others. In this case, some will be accessing your website in your old host, while others your website at WebFoundry. During this time, you can access your website through the instant access domain alias. And, it may be best to check your e-mails from both your old host and WebFoundry.

To transfer the domain registration to us, when adding your domain use the option "Transfer domain". There is also a one-time transfer fee of €19.95.

It can take anywhere from 24 to 72 hours, in most cases. However, some ISPs have their DNS servers setup in a fashion that may cause them to retain records longer than they should.

If you just recently changed the nameservers, it probably haven't propagated yet. Usually it'll take around 24 to 72 hours for the domain to propagate around the world.

During this time, you can access your website through the instant access domain alias.

Instant access domain alias is an unique internal URL. Each domain/subdomain will have its own unique internal URL. You can access your domain/subdomain by typing its name or by typing this unique internal URL. During DNS propagation, when your ISP may still have your domain pointed on the old server, the only way to access your domain/subdomain on our server will be through this unique internal URL or through dedicated IP, if you have one.

Note: if you have your own dedicated IP, then you will not be assigned an instant access domain alias. You can access your domain using your dedicated IP.

To see what your instant allias URL on your domain:

• Login to your control panel.
• Click the "Web Options" icon under the "Main" section of your control panel; if you have multiple domains, click the "Edit" icon next to the domain you would like to work on, which will open a web configurations/settings page.
• At the bottom of the next page, or right above the Apache directives text box, you will see your "Instant access domain alias" URL.
• Click the magnified icon next to the instant alias URL to open your web site/page.

• ns.webfoundry.be
• ns1.webfoundry.be

Can I access my website with domain.com, instead of www.domain.com?

Yes, you can access your domain either way.

An account username can't be changed due to the way it's used. Aside from being your account login, it also defines the location to which your accounts files are stored.

In the event that you truly wish to change your username, you'll need to close your current account, and sign-up again. You will of course need to reupload all of your files, and redo all of your account settings.

Please let us know if you need assistance in doing this. We'll be glad to help.

Depending on your account plan, you can convert your website to a dedicated IP. To verify if your account supports a dedicated IP, you'll need to contact technical support at Dit e-mailadres is beschermd tegen spambots. U heeft JavaScript nodig om het te kunnen zien.

Activating a dedicated IP is simple operation performed from the control panel. However, an initial warning is needed.

Your site may experience some down-time due to DNS needing to be refreshed on your visitor's name servers. The length of downtime will vary depending on the name servers configuration. However, it shouldn't be more than 48 hours.

• Log into the control panel at, https://cp.webfoundry.be/
• Click on "Web Options" from the control panel main menu
• If necessary, select the domain you wish to assign a dedicated IP to.
• Click on the link, "Switch to dedicated IP..."
• You may need to click the link, "Apply server configuration..."

No, we do not permit any IRC related activity and the use of any IRC software inside our network.

Your account will be immediately terminated/deleted should we find that you have violated our strict IRC policy. Furthermore, you may be liable for a penalty of at least $500 for each violation, as described in our AUP.

You can upgrade your account plan quite easily. If you like to change plans, log into your Control Panel and press (Account settings).
Here you will see your current plan, wich you can change if needed.

WebFoundry offers wide varieties of service plans/solutions. Unless otherwise agreed, WebFoundry will allow customers to switch from one solution to another in the middle of the contract duration provided:

1. customer will switch to a new service plan/solution for the same contract duration and
2. the value of the new contract is at least equal to the value of the old contract. Thus, for example, customer original contract is from January 1st to December 31st (1 year contract). On February 15th, customer decides to upgrade the service. Then a new contract for the upgraded service will be entered for service to be delivered from February 16th to February 15th (1 year contract).

The "Hosts" file in an operating system is used to associate host names with IP addresses. A series of steps are used when searching for IP addresses that go with these host names. The first step, and the one that concerns us here, is the hosts file on your local computer. The Hosts file tells your computer what the name is in numbers so the computer can go find it. If the IP address is found in your Hosts file, the computer will stop looking and go to.

There are instances where you would need to edit your host file. If that need arises, you can follow the step-by-step procedure stated below:

For Windows:

1. Open the host file "hosts" located in the "C:\WINDOWS\system32\drivers\etc" directory using Notepad, Wordpad or any other text editing software you have or use.
2. Once the file is open, you will see a commented discription of the file in the first few lines and then below you will see an example on how to use it. The content of the file is actually divided into two columns. the "IP" column and the "domain" column.
3. Fill in the host file with the appropriate IP and domain information that you want to add.
4. Save the file.

For Mac:

1. Open "Terminal" Application under Application -> Utilities.
2. Once the terminal window is open, type "sudo vi /etc/hosts".
3. System will then ask you for your password, Input your password.
4. The file will then be opened by the "vi" editor. You will see a commented discription of the file in the first few lines and then below you will see an example on how to use it. The content of the file is actually divided into two columns, the "IP" column and the "domain" column.
5. To add another line, go to the last line and press "i" (insert).
6. Input the appropriate IP and Domain you wish to add.
7. When finished, press "Esc" key once.
8. On the bottom left part of the terminal console you will see a ":" (colon).
9. Type "wq", (write and quit) then press the "Enter" key.
10. Once back to the prompt, type "exit".

For Linux/Unix:

1. Open the "/etc/hosts" file using a text editor of your choice.
2. Add the necessary information on the hosts file.
3. Save file.

You can change the default page to a different page through your Control Panel.

• Log in to your Control Panel.
• Click Web options under Main section.
• Choose a domain if you have more than one domain.
• Scroll down until you see Directory Indexes.
• Click the Off button if it hasn't been turned on.
• Click the Edit button to edit.
• List the default pages in order. The first one will be the first page to look for as default page. For example, if you put "index.php index.html", it'll look for index.php first. if index.php doesn't exist, then it'll look for index.html.
• Click Update to save the settings.

A web cache stores copies of documents passing through it; subsequent requests may be satisfied from the cache if certain conditions are met. There are times wherein you will need to clear or refresh your browser's cache.  If such situation arises, you can follow the step-by-step procedure below.

For IE:

1. Open Internet Explorer.
2. On the "Tools" Menu, click "Internet Options".
3. Once the "Internet Options" box will open, you will be in the "General" tab,
On the "Temporary Internet Files' Section, click "Delete Files" button.
4. Click "OK", and then click "OK" again.


For Firefox:

1. Open Firefox.
2. Click "Tools" Menu, then click "Options"
3. On the "Options Box" menu, click "Privacy" Icon.
4. Below, there is a "Private Data" section, click "Clear Now".
5. Click "OK".

For Safari:

1. Open Safari.
2. Click "Safari" in the finder.
3. On the drop-down click "Empty Cache".
4. On the small window that will open up, click "Empty".

You may add password protection to any folder in your hosting account by using File Manager that is built into the control panel. Here's how to do it:

• Login to control panel and launch the File Manager by clicking on it's icon/link.
• Once in File Manager, click on the "PROTECT" button in bottom left part of the screen. This will launch a protect wizard in a pop-up window.
• When a wizard starts, please navigate to folder containing folder that you want to protect.
• When you find folder that you want to protect, please click on blue folder icon located next to it (left from the folder name).
• On next page, first click on "Edit >>" button to edit the list of allowed users. If this is the very first time you add password protection to folders on your account, you will also be prompted to create the file where allowed user's logins are stored. Please click on "Create >>" to confirm opening of such file.
• In next window, type in the user login/password and click on "Save" button.
• If you are adding more then one user, click on button "Add+" in top part of the screen and repeat the last step.
• When you are done, please click on floppy-disk icon (second from the top in top-left corner) and then on "Save" button. This will save changes and create .htaccess and .htprotect files. If you miss this step, your folder will not get protected.

The following are the programs/applications paths on our servers:

If you have lost or forgotten your control panel password, you can recover it.

Go to https://cp.webfoundry.be and click on "forgot password?". Your control panel password will be emailed to your email listed in the contact info.

If you exceed the amount of bandwidth or disk space allocated to your account, you will billed for the additional usage. As you approach the limit the control panel will e-mail you a warning advising you of your usage.

Ping is a computer network tool used to test whether a particular host is reachable across an IP based network. Ping works by sending ICMP "echo request" packets to the target host and listening for ICMP "echo response" replies. Using the interval timing and response rate, it estimates the round-trip time between hosts.

In order to run a ping test you need to do the following:

For Windows:

1. Click "Start", then click "Run".
2. Type "command" on the space provided in the run window.
3. On the newly opened console window, type "ping <domain.com>" or "ping <ip address>"
   
   example: ping www.webfoundry.be
   ping 204.14.90.5

For Linux/Unix/Mac:

1. Open a shell terminal console or on the shell prompt, type "ping <domain.com>" or "ping <ip address>
   
   example: ping www.webfoundry.be
   ping 204.14.90.5

There are instances wherein you will be asked by our staff to do a traceroute test coming from your side going to our server/s or your site.Traceroute is a computer network tool used to determine the route taken by packets across an IP network. Below is a detailed step-by-step procedure on how to do a tracereoute test on Windows, Linux/Unix and Mac platform.

For Windows:

1. Click "Start", then click "Run".
2. Type "command" on the space provided in the run window.
3. On the newly opened console window, type "tracert <domain.com>" or "tracert <ip address>"
   
   example: tracert www.webfoundry.be
   tracert 204.14.90.5
   
   
4. You can then copy and paste the result to your ticket or email.

For Linux/Unix/Mac:

1. Open a shell terminal console or on the shell prompt, type "traceroute <domain.com>" or "traceroute <ip address>
   
   example: traceroute www.webfoundry.be
   traceroute 204.14.90.5
   
2. Copy and paste result to your ticket or email.